Shipping Policy: Aldoshoeu — Get Your Trendy Styles On Time

At Aldoshoeu, we know your new shoes, bag, or accessory can be the finishing touch to your next outfit—so our shipping process is designed to get your style picks to you safely and efficiently. Below’s everything you need to know about shipping for your footwear, bags, and accessories, from processing times to delivery details.

1. Shipping Eligibility & Order Processing

Before your style essentials ship, we take care to prepare them for the journey—here’s how it works:

  • Order Processing Time: Most in-stock items (e.g., sneakers, crossbody bags, belts) are processed within 2–3 business days (Monday to Friday, excluding major holidays like Christmas or Black Friday). For special-order styles (e.g., limited-edition shoes, custom-color bags) or high-demand items (e.g., viral trend pieces), processing may take 3–5 business days—we’ll note longer timelines on individual product pages to help you plan.
  • Eligible Locations: We ship to most addresses in the United States (including Alaska, Hawaii, and Puerto Rico) and select international countries (e.g., Canada, United Kingdom, Australia, major EU nations like France and Germany). If your location isn’t supported, you’ll see a notification at checkout before completing your order.
  • Order Holds: If there’s an issue with your shipping address (e.g., missing apartment number) or payment info, we’ll email you within 24 hours to resolve it. This may delay processing—especially important if you’re ordering for a specific event (like a wedding or party)—so double-check your details at checkout.

2. Domestic Shipping (United States)

For U.S. orders, we offer two primary shipping options to match your timeline for styling:

  • Standard Shipping: Delivered via USPS Ground or UPS SurePost. After processing, delivery typically takes 3–7 business days. Shipping costs are calculated at checkout based on your location, package weight, and order total—lighter items like accessories (e.g., earrings, scarves) will have lower fees, while bulkier items like boots or large tote bags may have higher costs due to carrier weight and dimension rules.
  • Expedited Shipping: Delivered via USPS Priority Mail or UPS 2-Day Air. This option is ideal if you need your style pick fast (e.g., a clutch for a weekend party, shoes for a work event). After processing, delivery takes 1–2 business days. Shipping costs for expedited service are higher than standard and are calculated at checkout, with additional fees for remote areas (e.g., rural parts of Alaska, some Hawaiian islands).

Note: For fragile items (e.g., leather shoes with delicate detailing, glass accessories), we add extra protective packaging (like bubble wrap or tissue paper) at no extra cost—but delivery timelines remain the same. You’ll see a “Fragile Handling” note on your order confirmation for these items.

3. International Shipping

We ship select style pieces to international destinations, with details tailored to cross-border delivery:

  • Carriers & Timelines: International orders are shipped via USPS International Priority Mail or UPS Worldwide Express. Delivery timelines vary by country:
  • Canada: 5–10 business days after processing.
  • United Kingdom & EU Nations: 7–14 business days after processing (additional time may apply for customs clearance, especially during peak fashion seasons).
  • Australia & New Zealand: 10–18 business days after processing.
  • Other Eligible Countries: 12–21 business days after processing (check checkout for your specific location’s estimate).
  • Shipping Costs: International shipping fees are calculated at checkout based on your country, package weight, dimensions, and shipping method. These costs do not include customs duties, taxes, or import fees—these are the responsibility of the recipient and are charged by your local customs office. We recommend checking with your country’s customs agency before ordering (especially for high-value items like leather bags or designer-inspired shoes) to understand potential additional fees.
  • Customs Documentation: We include a detailed customs declaration with every international order, listing the item(s), quantity, and value (based on your purchase price). This helps speed up customs clearance, but delays may still occur if customs requires additional documentation—we can provide copies of your order invoice if needed, just email our team.

4. Order Tracking

We keep you updated on your style’s journey so you can plan your outfit with confidence:

  • Tracking Number: Once your order ships, we’ll send an email to the address you provided at checkout, containing a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS).
  • Tracking Updates: Use the link to check your package’s status anytime—you’ll see when it leaves our warehouse, arrives at a sorting facility, and is out for delivery. For international orders, tracking may not update once the package leaves the U.S., but the carrier will provide delivery confirmation once it reaches your destination.
  • Missing Tracking: If you don’t receive a tracking email within 4 days of placing your order (or after your estimated processing time), check your spam folder first. If it’s still missing, email us at [email protected] with your order number, and we’ll resend the tracking info or investigate the delay.

5. Special Scenarios: Seasonal Shipping & Delivery Issues

We handle fashion-specific shipping challenges with flexibility, just like we curate trends—here’s how:

  • Seasonal Peak Times: During busy fashion seasons (e.g., back-to-school for sneakers, holiday shopping for accessories) or sales events (e.g., Black Friday, Cyber Monday), processing and shipping times may extend by 1–2 business days due to higher order volume. We’ll highlight peak season timelines on our homepage and product pages to help you order in advance.
  • Damaged or Lost Packages: If your item arrives damaged (e.g., a shoe scuffed, a bag’s strap torn, an accessory broken), email us within 48 hours of delivery with photos of the damage and packaging—we’ll help resolve the issue per our Refund Policy. If your package is marked as “shipped” but hasn’t arrived by the estimated delivery date:
  • Domestic orders: Wait 2 extra business days (carriers sometimes experience delays in rural areas or during weather events). If it still hasn’t arrived, email us to file a missing package claim with the carrier.
  • International orders: Wait 5 extra business days (customs holds or international transit delays are common). If it’s still missing, we’ll assist with a carrier claim, but note that international claims may take 2–4 weeks to resolve.
  • Incorrect Addresses: If you provide an incorrect or incomplete shipping address and your package is returned to us, we’ll email you to confirm the correct address. You’ll need to pay a re-shipping fee (calculated at checkout based on your location and package details) to send the package again—we can’t waive this fee, so double-check your address before ordering.

6. Contact Us About Shipping

If you have questions about your order’s shipping status, need to change your address (within 24 hours of ordering), or want to learn more about shipping to your country, email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will help you track down your style picks or resolve any shipping issues.

At Aldoshoeu, shipping is more than just moving packages—it’s getting the pieces you need to express your style. We work hard to keep timelines clear and costs transparent, so you can focus on what matters: looking and feeling your best.

— The Aldoshoeu Team