Refund Policy: Aldoshoeu — Shop Trendy Styles With Confidence

At Aldoshoeu, we know that finding the perfect pair of shoes, a complementary bag, or that standout accessory is all about how it fits your style—both literally and aesthetically. If your Aldoshoeu piece doesn’t meet your expectations, we’re here to make refunds simple, fair, and tailored to the unique needs of fashion shoppers. Below’s everything you need to know about getting a refund for your footwear, bags, or accessories.

1. Eligibility: What Qualifies for a Refund?

To request a refund, your item must meet these straightforward criteria—we balance flexibility for your style choices with care for our products:

Time Frame: 30 days from the date you receive your order. For seasonal styles (e.g., summer sandals, winter ankle boots, holiday-themed accessories), we extend this window to 45 days if you order during off-seasons (e.g., a pair of espadrilles in December, a faux-fur bag in June). This lets you plan ahead for your next style season without rushing to “test” the item.
Item Condition: Items must be unused, unworn (no scuffs on shoe soles, no creases on bag leather, no marks on accessory surfaces), and in their original packaging with all tags attached. We understand you might want to “try on” a piece at home (e.g., pairing shoes with an outfit, holding a bag to check size)—just avoid wearing it outside, using it regularly, or altering it (e.g., cutting tag strings, adjusting shoe straps permanently) before deciding.
Exceptions: Some items are non-refundable, and we’ll always mark these clearly on product pages to avoid confusion:
Custom/Personalized Pieces: Items with monograms (e.g., a engraved wallet, shoes with custom initials), made-to-order sizes, or unique colorways (requested via customer service) can’t be refunded—since they’re tailored specifically to your preferences.
Final Sale Items: Styles marked “Final Sale” (often discounted trend pieces, limited-edition collaborations, or clearance items) are non-refundable. These are priced to clear inventory, so we can’t accept returns for them.
Damaged-by-Use Items: We can’t refund items damaged due to improper care or use (e.g., suede shoes stained from rain without a protector, a leather bag scratched from being carried with sharp objects, accessories broken from rough handling).
Hygiene-Sensitive Accessories: Certain accessories (e.g., earrings with post backs, face masks, hairbands that touch skin directly) can’t be refunded for health reasons—unless they arrive damaged or defective.

2. How to Request a Refund: Step-by-Step

We’ve streamlined the refund process to be as easy as adding a new piece to your wardrobe—no unnecessary red tape:

Start the Request: Email our team at [email protected] with your order number, the name of the item(s) you want to refund (e.g., “Tan Leather Crossbody Bag – Style #1234”), and a brief note explaining why (e.g., “Shoes are too narrow,” “Bag color doesn’t match my wardrobe,” “Accessory is smaller than expected”). No need for a lengthy explanation—we get that style is subjective!
Get Your Return Instructions: Within 24 hours, we’ll confirm if your request is eligible. For U.S. orders, we’ll send a pre-paid return label (no cost to you) to print and attach to your package. For international orders, we’ll share our return warehouse address—you’ll cover return shipping costs, but we recommend using a tracked service (lost packages can’t be processed for refunds).
Prepare & Ship the Item: Pack the item securely in its original packaging (or a similar protective box/bag) to avoid damage in transit. Include a note with your order number inside the package—this helps us match your return to your account faster. Drop the package off at the carrier location specified on your label (e.g., USPS, UPS).
We Inspect & Approve: Once we receive your return (usually 2–3 business days after delivery to our warehouse), our team will check the item’s condition. If it meets eligibility rules, we’ll send you an email confirming your refund is approved.

3. Refund Timeline: When Will You Get Your Money?

We know you might want to reinvest your funds into another style—so we process refunds as quickly as possible:

Processing Time: After your return is approved, we process the refund within 3–5 business days. You’ll get an email notification once the refund is sent to your original payment method (e.g., credit card, PayPal, gift card).
Bank/Card Delays: Your bank or credit card issuer may take an extra 2–7 business days to post the funds to your account. This is out of our control, but we’ll provide a refund reference number if you need to follow up with your provider.
Payment Method Notes:
Credit/Debit Cards: Refunds go back to the same card used to purchase—look for a transaction labeled “Aldoshoeu Refund” on your monthly statement.
PayPal: Refunds land in your PayPal balance within 3 business days (faster than most card issuers).
Gift Cards: If you paid with an Aldoshoeu gift card, your refund will be issued as a new digital gift card (sent via email) with no expiration date—perfect for picking out a new style later.

4. Special Scenarios: Damages, Defects & Mistakes

We handle fashion-specific issues with the same care we put into curating trends—here’s how we fix common problems:

Damaged in Transit: If your item arrives broken (e.g., a shoe heel cracked, a bag zipper stuck, an accessory clasp broken), email us within 48 hours of delivery with photos of the damage and the original packaging. We’ll skip the return (keep the damaged item for parts if you want!) and process a full refund immediately—or send a replacement for free (subject to stock) if you still want the style.
Defective Items: If your item has a manufacturing defect (e.g., shoe stitching unraveling, bag leather peeling, accessory plating chipping) within 30 days of receipt—even if you’ve worn/used it a few times—we’ll refund you in full. Just email us with photos of the defect and a brief description (e.g., “The sole of my sneakers started coming loose after 2 wears”), and we’ll resolve it without hassle.
Incorrect Item Sent: If you receive the wrong style (e.g., black boots instead of brown, a small bag instead of medium) or wrong size (e.g., a size 9 shoe instead of 8), our mistake is on us. Email us with photos of the incorrect item and your order number—we’ll:
Ship the correct item via expedited shipping (free of charge) to get it to you faster.
Send a pre-paid label to return the incorrect item—no cost to you.
Offer a full refund instead if you no longer want the correct style.
Style Regret After a Special Occasion: If you bought an item for a specific event (e.g., shoes for a wedding, a clutch for a party) and it doesn’t work out, we’ll extend the refund window by 5 days—just mention the occasion in your refund request (e.g., “Bought these heels for a wedding that’s now over”) and we’ll adjust the timeline.

5. What Doesn’t Qualify for a Refund?

To keep things clear, here’s what we can’t refund—no hard feelings, just honesty:

Items returned after the eligible window (30 days, or 45 days for seasonal styles).
Items that are worn, stained, damaged, or altered (e.g., shoes with scuffed soles, bags with pen marks, accessories with bent metal).
Custom/personalized items or final sale styles (marked on product pages).
Lost or stolen packages: If tracking shows your order was delivered but you never received it, we can’t refund you (this is a carrier issue). We’ll help you file a missing package claim with the delivery service, but we can’t cover the cost of the item.

6. Need Help? Reach Out

If you’re stuck on a refund—whether you can’t find your order number, need to rush a refund for a time-sensitive event, or have questions about eligibility—email our team at [email protected]. We’re fashion lovers too, so we get the urgency of finding the right style. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will walk you through every step.

At Aldoshoeu, refunds aren’t just a policy—they’re a promise that we stand behind the styles you choose to express yourself. We want you to shop with confidence, knowing if something’s not right, we’ll make it right.

— The Aldoshoeu Team