Terms of Purchase: Aldoshoeu — Shop Trendy Styles With Clear Guarantees

When you purchase on-trend footwear, bags, or accessories from Aldoshoeu—whether it’s a pair of statement sneakers, a sleek crossbody bag, or a set of minimalist jewelry—these Terms of Purchase outline the rules governing our transactions. We’ve kept them straightforward, with no confusing jargon, so you can shop with confidence knowing exactly what to expect from order placement to post-purchase support.

1. Order Placement & Acceptance

How Orders Work: Adding items to your cart, entering your details, and completing payment constitutes an “offer” to purchase from Aldoshoeu. We’ll send an order confirmation email (to the address you provided) within 1 hour of your purchase—this confirms we’ve received your order, but not yet accepted it.
Order Acceptance: We officially accept your order once we process it (see Section 2) and send a Shipping Confirmation email with your tracking number. In rare cases, we may decline an order (e.g., out-of-stock trend pieces, incorrect payment info, suspected fraud)—we’ll email you promptly to explain and issue a full refund if payment was already processed.
Pricing & Currency: All prices on our site are listed in United States Dollars (USD)—this is our only accepted currency for purchases. We strive to keep pricing and stock levels accurate, but if an item is mispriced or suddenly unavailable after you order, we’ll notify you immediately. You’ll then have the choice to cancel the order for a full refund or adjust your purchase to a comparable style (with your explicit consent).

2. Shipping & Delivery

Order Processing Time: We process all in-stock items (e.g., ready-to-ship shoes, bags, and accessories) within 1–3 business days (Monday to Friday, excluding major holidays like Christmas, Thanksgiving, or Black Friday). For special-order items (e.g., custom-color bags, limited-edition collaborations), processing time may extend to 4–5 business days—we’ll clearly note this on the product page before you add the item to your cart.
Delivery Timeline: After processing, we estimate delivery of your order within 6–12 days (this timeline accounts for standard transit with our trusted carriers, including routine customs clearance for international orders). While we work to meet this window, minor delays may occur due to remote locations or unforeseen carrier issues—we’ll share tracking updates to keep you informed.
Global Free Shipping: We offer free shipping on all orders worldwide—no minimum purchase required, no hidden fees. This applies to every item, from small accessories (e.g., earrings, belts) to bulkier pieces (e.g., boots, large tote bags), with no exceptions. We believe access to trendy fashion shouldn’t be limited by shipping costs, no matter where you live.

3. Payment Terms

Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Aldoshoeu digital gift cards. All payments are processed in USD—your payment provider may apply currency conversion fees (these fees are not controlled by Aldoshoeu, so we recommend checking with your bank or card issuer for details).
Payment Security: Your payment information is protected by industry-standard SSL encryption during checkout. We never store your full credit card details—this is handled securely by our third-party payment processors (e.g., Stripe, PayPal), who comply with global security standards (e.g., PCI DSS) to prevent fraud.
Payment Issues: If your payment is declined (e.g., insufficient funds, expired card, security hold), we’ll email you to notify you. You can update your payment info in your order history (if you have an Aldoshoeu account) or reach out to [email protected] for help—we’ll hold your order for 2 business days before canceling it to give you time to resolve the issue.

4. Returns & Refunds

Return Eligibility: You may return any unused, unworn, and unaltered items (with original tags and packaging attached) for a refund within 60 days of receiving your order. “Unused” includes reasonable at-home testing (e.g., trying on shoes with an outfit, checking a bag’s size)—just avoid wearing items outside, using them regularly, or altering them (e.g., cutting tags, adjusting straps) before deciding. Final sale items (marked “Final Sale” on product pages) and custom/personalized pieces (e.g., monogrammed wallets) are non-returnable.
Return Process: To start a return, email [email protected] with your order number, the item(s) you want to return, and a brief note (e.g., “Shoes too narrow,” “Bag color doesn’t match my wardrobe”). We’ll send a pre-paid return label (global, no cost to you) within 24 hours—just pack the item securely and drop it off at the nearest carrier location.
Refund Timeline: Once we receive and inspect your return (usually 2–3 business days after delivery to our warehouse), we’ll process your refund within 5–10 business days. Refunds are issued to your original payment method—you’ll get an email confirmation once the refund is sent. Note: Your bank or card issuer may take an extra 2–7 days to post the funds to your account (this is out of our control).
Refund Exceptions: We can’t issue refunds for items damaged due to improper use (e.g., suede shoes stained from rain, a leather bag scratched by sharp objects) or items returned after the 60-day window.

5. Cancellations & Order Changes

Order Cancellations: You may cancel your order for a full refund only if you request it within 24 hours of placing the order. After that, your order will likely be in processing and can’t be canceled. To cancel, email [email protected] with your order number and “Cancel Order” in the subject line—we’ll confirm cancellation and refund status within 1 business day.
Order Changes: We can only make changes to your order (e.g., size, color, shipping address) within 24 hours of purchase. After that, changes are not guaranteed—email us as soon as possible with your order number and the requested change, and we’ll do our best to update it before your order ships. For address changes, double-check the new details—we’re not responsible for misdeliveries due to incorrect updated addresses.

6. Product Information & Accuracy

Product Descriptions: We strive to provide accurate details about every item, including sizing, materials, and style notes (e.g., “Fits true to size,” “Water-resistant leather”). We also use high-quality photos that reflect the item’s true color and design—but minor variations may occur due to device screen settings. For sizing help, refer to our product-specific size charts or reach out to customer service.
Errors & Omissions: If we make a mistake in product information (e.g., a bag’s capacity is listed incorrectly, a shoe’s material is misstated), we’ll correct it promptly. If you purchased the item based on incorrect info, we’ll offer a choice: keep the item with a 15% Aldoshoeu store credit, or return it for a full refund (with free return shipping).

7. Limitation of Liability

Aldoshoeu is not liable for delays or issues caused by factors outside our control, including but not limited to: carrier errors (e.g., lost packages, delayed delivery), customs hold-ups (for international orders), weather-related disruptions, or payment provider issues. We’ll work to resolve these problems, but we can’t be held responsible for refunds or compensation for unforeseen events.
We do not guarantee that our site will be error-free or available 24/7—occasional maintenance or technical issues may occur, but we’ll restore access as quickly as possible and notify you of extended downtime.

8. Contact Us for Questions

If you have questions about these Terms of Purchase—whether it’s about payment, returns, shipping, or product info—email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will clarify any rules to make your shopping experience smooth.

By placing an order with Aldoshoeu, you agree to these Terms of Purchase. We may update them occasionally (we’ll post the new version on our site and note the last update date), but we’ll never change rules retroactively for existing orders.

— The Aldoshoeu Team